icestream faq

Your questions 💡

Can I trust this brand?

Icestream is a French company that has been operating since 2002, with 20 years of experience in the field of heat pumps and air conditioning. We work directly with the two largest manufacturers globally, and our products are certified according to strict quality standards such as Eurovent, ISO 9001, ISO 14001, ROHS, CE. Additionally, we offer a 5-year warranty on our products. These elements demonstrate our commitment to quality and reliability, making Icestream a trustworthy brand.

Is the Icestream brand exclusively reserved for the professional market? How can I ensure that I won’t find this brand in retail stores?

Icestream specializes in thermal solutions for professionals in the industry. We supply projects in both residential and commercial sectors and collaborate with heating engineers, refrigeration technicians, HVAC specialists, electricians, plumbers, and other specialized trades. Our core business is the professional market, and our product range is designed to meet the specific needs of this segment.

Is the stock sufficient?

Yes, we maintain a substantial stock of heat pumps, air conditioners, and spare parts in our warehouse located near Lille. This approach allows us to ensure availability and fast delivery throughout France, including for large orders.

Is it a French brand?

Absolutely, Icestream is a 100% French brand. Our human-sized structure is based in Wambrechies, near Lille, in the Hauts de France region. We are proud of our local roots while having an international reach.

Yes, we have a stock of spare parts in our warehouse near Lille. This is part of our commitment to providing comprehensive service to our professional clients. Therefore, you can rely on us for efficient maintenance and reduced downtime.

How to ensure quality?

Quality is at the core of our concerns at Icestream. To ensure this quality, here are several points to consider:

    • Certifications and standards : Our products meet very strict quality standards, including Eurovent, ISO 9001, ISO 14001, ROHS, and CE.
    • 5-year warranty : We offer a 5-year warranty on our products, which demonstrates our confidence in their durability and performance.
    • Partnerships with reputable manufacturers : We work directly with the two largest manufacturers of heat pumps and air conditioners in the world. This allows us to ensure that the products are manufactured according to demanding and rigorous specifications
    • Experience and expertise : With 20 years of experience in the industry, we have accumulated considerable expertise and a perfect mastery of logistics flows and technical solutions.
    • Testing and quality controls : Before leaving our warehouse, each product undergoes testing and quality controls to ensure that it meets all standards and performance requirements.
    • Technical support : We offer technical support to assist with the installation and maintenance of our products. Additionally, we provide training for your teams, ensuring optimal installation and use.
    • Energy label : Recognizing environmental challenges, our heat pumps and air conditioning systems have energy labels of A+++, A++, or A+, guaranteeing their energy efficiency.

By choosing Icestream, you are opting for high-quality products backed by solid expertise and dedicated customer service.

Why choose the Icestream brand?

Choosing Icestream means opting for a trusted French brand with 20 years of experience in providing quality thermal solutions. Here’s why we stand out:

  • Quality and performance: Our products result from a partnership with the two largest global manufacturers, ensuring a great quality-to-price ratio and high performance.
  • Environmental commitment: We offer heat pumps and air conditioners with A+++, A++, or A+ energy labels, using R32 refrigerant to reduce environmental impact.
  • Local expertise: As a French company based in Wambrechies, we have a deep understanding of local and regional market needs, allowing us to offer tailored solutions.
  • Personalized service: Our human-sized structure enables us to create a personalized relationship with each of our clients, establishing a lasting partnership based on trust and expertise.
  • Technical support and Training: We provide dedicated technical support and training for the installation and maintenance of our products, ensuring quality after-sales service.
  • Availability and streamlined logistics: With our warehouse near Lille, we ensure constant availability of products and spare parts, with optimized logistics for fast delivery.

What is the difference between Icestream and other brands?

Icestream stands out from other brands in several key areas :

  • Specialization and expertise: Our focus on heat pumps and air conditioning systems allows us to provide in-depth expertise and highly performant products.
  • Customer-oriented approach: Our daily goal is to meet the specific needs of our customers, whether they are installers, refrigeration technicians, electricians, or plumbers. This customer-centric approach enables us to offer tailor-made solutions.
  • Stringent manufacturing partnerships: Our collaborations with major global manufacturers ensure that every Icestream product meets high standards of quality and performance.
  • Commitment to the environment: We actively strive to reduce environmental impact through our eco-friendly products and the use of refrigerants that are less harmful to the environment.
  • Local and international presence: Based in France, we have a thorough understanding of the local market while also having the ability to meet the needs of customers internationally.

  • Reliability and warranty: Our products come with a 5-year warranty, reflecting our confidence in their durability and performance.

What products does the Icestream brand sell?

Icestream offers a range of high-quality products tailored to various heating and cooling needs:

Residential Air Conditioning:

Icestream provides cutting-edge residential air conditioning solutions, including options such as wall-mounted air conditioners and double-flow consoles. These systems are designed to offer optimal comfort while being energy-efficient and seamlessly integrating into homes and apartments.

Commercial Air Conditioning:

To meet the needs of commercial and public spaces, Icestream offers a range of commercial air conditioning solutions. This includes ducted air conditioners, multi-zone ducted units, cassettes, consoles, ceiling-mounted units, and air conditioning cabinets, suitable for large spaces such as stores, hotels, or offices.

Multi-Split Air Conditioning:

Icestream offers a variety of options in the multi-split systems category, including outdoor units, wall-mounted splits, cassettes, double-flow consoles, ducted solutions, and ceiling-mounted consoles. These solutions are ideal for projects requiring multiple air conditioning units connected to a single outdoor unit.

Central Air Conditioning

For large buildings and commercial installations, Icestream provides robust central air conditioning solutions, including VRV and Roof Top systems, offering performance and reliability for large-scale applications.

Air-Water Heat Pumps:

In the field of air-water heat pumps, Icestream offers both bi-block and monobloc models, providing eco-friendly and cost-effective alternatives for heating and hot water production.

Thermodynamic Water Heater

Completing the range, Icestream thermodynamic water heaters combine energy efficiency and storage capacity, suitable for both residential and commercial spaces.

Accessories for Heat Pumps:

Icestream also offers a wide range of essential accessories for heat pumps, including items such as copper pipes, supports, lifting pumps, condensate pipes, trays, and ducts, to ensure quality installation and maintenance